When it comes down to it, many of our customers just want an easier car-buying experience. To buy a vehicle is to pay for the vehicle in full. At the end of that time, you can decide whether you would like to buy the vehicle or not. When you lease a vehicle from our dealership, there is a similar process except the lease lasts only a certain amount of time. At the end of the deal, the vehicle is all yours! You slowly pay back the vehicle over a predetermined time through manageable monthly payments. When you finance your vehicle, you have come to a payment agreement with our dealership and have settled on an agreed upon interest rate. They take you through your options and can advise on whether it is best to buy, lease or loan for your next vehicle. These trusted folks work with you on a one-on-one basis to tailor a plan that fits with your budget. In order to make sure that your dream car doesn't cause a nightmare on your bank account, visit our fiance center!Īt our finance center, we employ a number of expertly-trained financial specials that are ready and waiting to help. It has all the right features, space and technology that you could ask for. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.You've been through the new, used and certified pre-owned vehicle options and you've finally found the vehicle for you. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires. Nissan Financial Services is a member of:Īustralian Financial Complaints Authority (AFCA):Įmail: Mail: GPO Box 3, Melbourne, VIC 3001 (Australia) This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese. You can download a copy of our Complaints Management Policy here. If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |